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What do I need to watch a live stream?

The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

Browsers and operating systems

In order to have a smooth experience watching a live video, you should make sure the device you’re on meets these requirements:

Browser Operating System Version
Google Chrome OSX 10.12.6 or later, Windows 7 or later, Android 5.0+ 69+
Mozilla Firefox OSX 10.12.6 or later, Windows 7 or later 58+
Safari OSX 10.12.6 or later, iOS 9.3.5+ 10+
Microsoft Edge Windows 7 or later 15+
  • Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)
  • Blackberry and Windows phone users: You may still able to view our streams on devices that support HTML5; however, we do not test out our player in these environments and thus cannot guarantee support.
  • Samsung users: The Samsung Internet browser (all versions) is not supported for live streams. We recommend installing Chrome instead.
  • Support TV devices: XBox app, Samsung Tizen app*
    • *Works on Samsung TV 2018 models and later except Samsung 2018 Standard3 and Samsung 2018 Standard2 TV models.
    • Please be advised that browsers on Smart TVs are not supported at this time. It’s also not possible to watch via the Android app on Chromebooks.

Download speeds

The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth
240p 500 kbps
360p 1 Mbps
720p 3 Mbps
1080p 7 Mbps
2K 12 Mbps
4K & up 22 Mbps

Firewalls and whitelisted domains

If you’re using a firewall service (e.g. a corporate or school network) and/or have restricted domains, you may need to whitelist a few ports and domains in order to watch a live event. Viewers should ensure the following ports are open on their network for playback:

  • TCP/UDP 80 (HTTP)
  • TCP/UDP 443 (HTTPS)

The following domains should be whitelisted:

  • cdn.livestream.com
  • api.new.livestream.com
  • playback.akamaized.net/*
  • livestream-f.akamaihd.net/*
  • secure-playlist.livestream.com/*
  • *.vhx.tv
  • *.vimeo.com
  • *.vimeocdn.com
  • *.akamaized.net
  • *.cloudfront.net
I am getting an error when trying to access the live stream page
If you receive an error that indicates that you are unable to access our website (including ERR_CONNECTION_RESET, ERR_CONNECTION_CLOSED, a firewall error or any other security related error) this is generally caused by your organisation’s firewall blocking access to the AGS Forums website.

The first step in troubleshooting this issue is to try accessing the AGS Forums website via a personal, non-corporate device that is not connected to your organisations network (for example, your personal smartphone on a cellular connection). You can still use your organisational email address to login if the live stream requires it.

If you are able to access the stream via the above method, it is likely the issue is your organisational network blocking the AGS Forums website. To fix this, your IT department will need to whitelist the following domains:

  • agsforums.streamlab.com.au/*
  • cdn.livestream.com
  • api.new.livestream.com
  • playback.akamaized.net/*
  • livestream-f.akamaihd.net/*
  • secure-playlist.livestream.com/*
  • *.vhx.tv
  • *.vimeo.com
  • *.vimeocdn.com
  • *.akamaized.net
  • *.cloudfront.net
I can access the stream page but I see a black box or an empty space where the video should be
If you can access the live stream page but see an empty black box or space this is generally caused by your organisation’s firewall blocking access to the AGS Forums website.

The first step in troubleshooting this issue is to try accessing the page via a personal, non-corporate device that is not connected to your organisations network (for example, your personal smartphone on a cellular connection). You can still use your organisational email address to login if the live stream requires it.

If you are able to view the stream embed via the above method, it is likely the issue is your organisational network blocking our video stream from rendering. To fix this, your IT department will need to whitelist the following domains:

  • cdn.livestream.com
  • api.new.livestream.com
  • playback.akamaized.net/*
  • livestream-f.akamaihd.net/*
  • secure-playlist.livestream.com/*
  • *.vhx.tv
  • *.vimeo.com
  • *.vimeocdn.com
  • *.akamaized.net
  • *.cloudfront.net
I can see the live stream video but I can't hear anything

First, check that your system audio is on, the volume is up and the playback device is correct (i.e. do you need to select your headphones as the playback device?).

If you still can’t hear anything, double check that the video player’s volume is turned up. You can check this by looking at the volume back in the bottom right hand corner of the player (to the left of the gear icon) and clicking the tallest bar on the right for full volume.